Refund Policy – Torque Rides
30-Day Return Policy
At Torque Rides, we want you to be completely satisfied with your premium e-bike purchase. That’s why we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, with all original tags and packaging. You’ll also need to provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, simply contact us at info@torquerides.shop. We’ll provide you with the return address and detailed instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
Return Shipping & Restocking Fees
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Warranty Returns: If your return is for warranty purposes, we’ll provide a return shipping label at no cost to you.
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Non-Warranty Returns: For returns due to a wrongfully placed order or if you no longer need the item, the customer is responsible for return shipping costs. A 25% restocking fee may also apply. Please note that original shipping charges are non-refundable.
Warranties & Liability
Any warranties applied to Torque Rides products are covered by the manufacturer only. All warranty claims, negligence issues, or liability concerns will be forwarded directly to the manufacturer. Torque Rides shall not be held liable or responsible for any item failure, including personal property damage, regardless of whether a warranty applies.
For any return-related questions, feel free to reach out to us at info@torquerides.shop—we’re always here to help.
Damages & Issues
Please inspect your order immediately upon reception. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right. Your satisfaction is our priority.
Non-Returnable Items
Certain items cannot be returned, including:
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Electrical components such as batteries, chargers, and controllers
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Custom products and personalized items
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Safety gear including helmets
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
If you’re unsure whether your item qualifies for a return, please get in touch—we’re happy to clarify.
Exchanges
The fastest way to get the item you want is to return the product you have. Once your return is accepted, you can make a separate purchase for the new item. This ensures you receive your preferred product as quickly as possible.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The same conditions apply—your item must be unused, in its original packaging, with tags and proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, don’t hesitate to contact us at info@torquerides.shop.
Contact Us
Have questions about our refund policy? We’re here to help. Reach out to us anytime at: