Privacy Policy – Torque Rides

Last updated: July 7, 2026

Introduction

At Torque Rides, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. Torque Rides is powered by Shopify, which enables us to provide you with a seamless and secure shopping experience.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you have any questions or concerns, please don’t hesitate to reach out to us.

Personal Information We Collect

When we refer to “personal information,” we mean data that identifies or can reasonably be linked to you. Depending on how you interact with Torque Rides, we may collect the following categories of personal information:

  • Contact Details – Your name, email address, phone number, billing address, and shipping address.

  • Financial Information – Payment card details, transaction information, and payment confirmation (processed securely through Shopify Payments and other payment gateways).

  • Account Information – Username, password, preferences, and account settings.

  • Transaction History – Items you view, add to your cart, wishlist, purchase, return, or exchange.

  • Communications – Information you provide when contacting our customer support team.

  • Device Information – IP address, browser type, operating system, and other unique device identifiers.

  • Usage Information – How you interact with our website, including pages visited, time spent, and navigation patterns.

How We Collect Your Information

Torque Rides collects personal information from the following sources:

  • Directly from You – When you create an account, place an order, subscribe to our newsletter, or contact us.

  • Automatically via Technology – Through cookies, pixels, and similar tracking technologies when you browse our website.

  • From Service Providers – Shopify and other third-party partners who help us operate our business.

  • From Partners and Third Parties – Including marketing partners and analytics providers.

How We Use Your Personal Information

Torque Rides uses your personal information for the following purposes:

  • To Process Orders and Deliver E-Bikes – We use your information to fulfill orders, process payments, arrange shipping, and manage returns and exchanges.

  • To Personalize Your Experience – We tailor product recommendations and content based on your browsing and purchase history.

  • To Communicate with You – We send order confirmations, shipping updates, promotional offers, and respond to customer service inquiries.

  • For Marketing and Advertising – We may send you emails about new products, exclusive deals, and promotions. You can opt out at any time.

  • To Improve Our Services – We analyze usage data to enhance our website, product offerings, and overall customer experience.

  • For Security and Fraud Prevention – We monitor transactions to detect and prevent fraudulent activity.

  • To Comply with Legal Obligations – We may disclose information when required by law or to protect our rights and the safety of our users.

How We Disclose Your Personal Information

Torque Rides may share your personal information with third parties in the following circumstances:

  • Service Providers – We share data with Shopify, payment processors, shipping carriers, and IT service providers to operate our business.

  • Marketing Partners – We may work with advertising partners to show you relevant ads on other websites.

  • Business Transfers – In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.

  • Legal Compliance – We may disclose information to comply with legal obligations, court orders, or government requests.

  • With Your Consent – We may share information when you direct us to do so.

Cookies and Tracking Technologies

Torque Rides uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services. Torque Rides is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Torque Rides does not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.

Data Security and Retention

We take data security seriously. Torque Rides implements reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access – Request a copy of the personal information we hold about you.

  • Right to Correct – Request correction of inaccurate or incomplete information.

  • Right to Delete – Request deletion of your personal information, subject to legal exceptions.

  • Right to Opt-Out – Opt out of the sale or sharing of your personal information for targeted advertising.

  • Right to Portability – Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Managing Your Communication Preferences

You can opt out of receiving promotional emails from Torque Rides at any time by clicking the “unsubscribe” link at the bottom of our emails. Even if you opt out, we may still send you non-promotional messages related to your orders or account.

International Data Transfers

Torque Rides may transfer, store, and process your personal information outside of your country of residence. When transferring data from the European Economic Area or the UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to:

  • Know what personal information we collect and how it is used.

  • Request deletion of your personal information.

  • Opt out of the sale or sharing of your personal information.

  • Non-discrimination for exercising your privacy rights.

To exercise your California privacy rights, please contact us using the details below.

Changes to This Privacy Policy

Torque Rides reserves the right to update this Privacy Policy from time to time. We will post any changes on this page and update the “Last updated” date at the top. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don’t hesitate to reach out:

Torque Rides
📍 Location: Los Angeles, California, United States
📧 Email: info@torquerides.shop
📞 Phone: