What shipping options do you offer?
We offer fast, reliable shipping to all locations worldwide. Standard delivery times vary by region – typically 1–5 business days within the US and 5–14 days internationally.

Do you ship internationally?
Yes! We ship globally to North America, the UK, Europe, Australia, and beyond.

Will I have to pay customs or import duties?
No. Torque Rides covers all customs fees and import taxes – what you see at checkout is what you pay.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.

Can I change my shipping address after placing an order?
Yes, but please contact us immediately. Address changes after shipment may incur a $10 service fee.

What is your return policy?
We offer a 30-day return policy for unused items in original packaging with proof of purchase.

Who pays for return shipping?
For warranty returns, we cover the cost. For non-warranty returns, the customer is responsible, and a 25% restocking fee may apply.

How long does it take to receive a refund?
Refunds are processed within 10 business days after we receive and inspect your return.

Can I return electrical components or safety gear?
No. Items like batteries, chargers, controllers, and helmets are non-returnable for safety and hygiene reasons.

Are Torque Rides e-bikes high quality?
Absolutely. Our e-bikes are built with durable frames, high-performance motors, long-lasting batteries, and precision components – engineered to perform.

Do your e-bikes come with a warranty?
Yes. Warranties are provided by the manufacturer. Please refer to your product documentation or contact us for specific warranty details.

Do you offer free updates?
Yes! Torque Rides regularly rolls out free updates to enhance performance and features.

What if my e-bike arrives damaged or defective?
Contact us immediately upon receiving your order. We’ll evaluate the issue and make it right.

What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment options through Shopify Payments.

Are your prices competitive?
Yes. We offer premium e-bikes at affordable prices by cutting out middlemen and selling directly to you.

Are there any hidden fees?
No. The price you see at checkout is the final price. We cover customs duties and fees.

How do I create an account?
Click “Sign Up” at the top of our website and follow the prompts.

I forgot my password – what do I do?
Click “Forgot Password” on the login page to reset it via email.

How can I contact customer support?
Email us at info@torquerides.shop or call . We’re here to help!

Our main location is at 3501 El Cajon Blvd, San Diego, CA 92104. We also have locations in Los Angeles, New York, and London.

What are your store hours?
Temporary hours: Tue–Thu 10am–2pm, Fri–Sat 10am–5:30pm. Closed Sun–Mon. Closed for lunch 2pm–3pm.

Is your website open 24/7?
Yes! You can browse and shop anytime at torquerides.shop

At Torque Rides, we stand out by delivering premium quality e-bikes at affordable prices – without compromising on service or value. Here’s what sets us apart:

• We Cover Customs Duties – No hidden fees, no surprises. What you see is what you pay.

• Free Updates – We regularly roll out performance-enhancing updates at no cost to you.

• Amazing Customer Support – Our team is friendly, fast, and genuinely cares about your experience.

• Global Shipping – We deliver worldwide, from North America to the UK, Europe, and Australia.

• Rider-First Philosophy – Every decision we make starts with you.

We’re not just selling e-bikes – we’re building a community of riders who trust us for quality, value, and care.

Choosing the right e-bike depends on a few key factors:

1. Riding Style – Are you commuting, off-roading, or cruising for leisure?

2. Terrain – Will you ride on city streets, mountain trails, or mixed surfaces?

3. Range – How far do you plan to ride on a single charge?

4. Budget – We offer options at various price points to suit your needs.

Still unsure? Our expert team is here to help! Contact us at info@torquerides.shop or send a message to us on whatsapp, and we’ll guide you to the perfect ride.

Absolutely. Our e-bikes are designed for riders of all skill levels – from first-timers to seasoned enthusiasts.

We offer models with user-friendly features like:

• Intuitive controls

• Adjustable power settings

• Comfortable, stable frames

• Easy-to-follow assembly instructions

Plus, our support team is always available to answer questions and help you get started with confidence. If you’re new to e-bikes, you’re in good hands with Torque Rides.

We service a wide range of e-bike brands, including but not limited to:

• Torque Rides (of course!)

• Surron

• E-Ride Pro

• And many other popular e-bike manufacturers

If you have a specific brand or model in mind, simply reach out to us with the details, and we’ll let you know if we can assist with servicing, parts, or support.

📧info@torquerides.shop
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Most of our e-bikes arrive partially assembled to ensure safe shipping. Typically, you’ll need to:

• Attach the front wheel

• Install the handlebars

• Adjust the pedals

• Inflate the tires

Don’t worry – we provide easy-to-follow instructions with every bike. And if you get stuck, our support team is just a call or email away – we’re happy to walk you through it!

If you prefer a fully assembled bike, please contact us before ordering, and we’ll do our best to accommodate your needs.

Yes. All Torque Rides e-bikes come with a manufacturer’s warranty that covers defects in materials and workmanship.

Warranty terms may vary by model. Please refer to the product documentation included with your bike or contact us for specific warranty details for your chosen model.

If you experience any issues covered under warranty, we’ll guide you through the claims process and ensure your bike is repaired or replaced as quickly as possible.