About Us – Torque Rides
OUR STORY
At Torque Rides, we believe that every journey begins with the right ride. Whether you’re a daily commuter, a weekend adventurer, or a first-time rider chasing the thrill of two wheels, we’re here to make sure you experience the perfect blend of performance, quality, and value.
Born from a shared passion for cycling and a frustration with overpriced, underwhelming e-bikes, Torque Rides was created to fill a gap in the market. We saw too many riders settle for less—compromising on quality, paying inflated prices, or receiving poor support. We knew we could do better. So we did.
Today, Torque Rides stands as a brand built by riders, for riders. We’re not just another bike company—we’re a community of enthusiasts who live and breathe everything on two wheels.
What We Stand For
Premium Quality
Every Torque Rides e-bike is engineered with precision and care. We use lightweight, durable frames, high-performance motors, long-lasting batteries, and responsive braking systems that give you total control in any condition. Our bikes are rigorously tested to ensure they perform beautifully, mile after mile, whether you’re navigating city streets, conquering mountain trails, or cruising along scenic routes.
Affordable Prices
We believe premium e-bikes shouldn’t come with a premium price tag. By cutting out the middlemen, selling directly to you, and keeping our operations lean, we deliver professional-grade features at prices that genuinely surprise people. No gimmicks. No inflated markups. Just honest value that makes electric cycling accessible to everyone.
Amazing Customer Service
We don’t just sell bikes and disappear. From the moment you land on our website to long after your bike arrives, we’re with you every step of the way. Our passionate support team is always ready to help with orders, technical questions, maintenance tips, and more. We treat every rider like family because that’s exactly what you are.
Free Updates & Continuous Improvement
Just like our bikes evolve, so do we. Torque Rides regularly rolls out free updates that enhance performance, introduce new features, and keep your ride feeling fresh. We listen to our riders and constantly refine our designs to deliver the best experience possible.
No Hidden Costs – We Pay the Custom Duty
We hate surprises as much as you do. That’s why Torque Rides covers all import taxes and customs fees on your order. What you see is what you pay—no hidden charges, no extra costs, just a smooth, hassle-free delivery straight to your door.
We Ship to All Locations
No matter where you are, Torque Rides delivers. We offer fast, reliable, and affordable shipping to all locations, with real-time tracking and dedicated support from checkout to arrival. Your dream ride is closer than you think.
Our Mission
To empower every rider with access to premium e-bikes that deliver exceptional performance, lasting durability, and unbeatable value—backed by genuine service that puts people first.
Our Vision
To become the most trusted e-bike brand for riders everywhere, by consistently exceeding expectations and building a community where every journey matters.
Troy Gray
CEO / Founder
Bold vision. Uncompromising quality. Committed to bringing riders the very best.
Richy Lace
Marketing Director
Strategic marketing that connects, inspires, and grows the Torque Rides community.
Jane Gray
Public Relations
Sharp eye for trends. Always ready to engage, collaborate, and elevate the brand.
July Wood
Customer Support
Building a people-first culture while preserving the values that define Torque Rides.